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RESPONSE TO COVID-19

EXTRA SAFETY PROTOCOLS IN PLACE

With the coronavirus (COVID-19) active in our area, we wanted to share our companies efforts in keeping you and the community safe while fulfilling work to the standard we promise our customers in any circumstance. Thermoluxe is taking any precautions to keep ourselves and the community healthy.

Here is what we adapt to our premises:

• Handwashing with soap is required upon arrival, frequently during the day, and prior to departure from the office.

• We are applying social distancing to keep everyone one-two meters apart and to prevent any personal contact. 

• We require that all shared equipment and materials be cleaned with disinfectant wipes before and after use.

• We have ensured that our materials are handled with care and our tools and equipment are properly sanitized.

• All of our staff who have travelled to areas where the novel coronavirus has been detected undergo a mandatory 2-week period of self-isolation.

• We do not allow any walk-ins on our premises except by authorization, with all necessary security measures in place for a safe meeting.

 Here is what we adapt  at customer’s place:

• Keep a physical distance of at least 5 feet between ourselves and others within the given work area.

• Disinfect any area we work on as work progresses until the finish, using disinfectant wipes. 

• Quotes, statements, invoices and contacts will be emailed. There will be no paper copies provided at this time. 

• Quote measurements can be completed on the exterior without an entry into your home.

• Upon entry to our customers' residence immediately wash our hands and dispose of paper towels in the provided waste bin.

• All representatives, installers, technicians and others who enter customers’ homes have their body temperature taken with contactless devices in the morning. This data is logged and records are kept internally. Any employees registering temperatures of 38 degrees Celsius or higher are immediately sent home;

 

OPERATIONS UPDATE

We are closely monitoring the situation and following the safety protocols as well as the local health authorities. We keep our team members updated with information regarding best practices to keep themselves and their families healthy. In regard to this, we do some changes in our operations.

• We are happy to chat, Email or talk over the phone to communicate with our customers' questions, concerns you may have.

• We can offer a “Pro Tips” tutorial on how to properly measure the interior of your window & door via chat or talk over the phone.• We minimize our operating hours from office but our experts are available for quote, the status of an order or any other query from home.

• If there are any impacts on our production schedules or delivery timelines, we will let you know as soon as we can. If you would prefer to reschedule your delivery and installation, we are happy to reschedule.

• DELIVERY AND INSTALLATION will continue consistent with federal, state and local mandates.

• Quotes, statements, invoices, contracts will be signed by the Digital signature platform.

• Quotes, statements, invoices and contacts will be emailed. There will be no paper copies provided at this time.