WE ACCEPT VISA, MASTERCARD, PAYPAL AND SHIP TO UNITED STATES AND CANADA
>>>ASK OUR REPRESENTATIVE ABOUT BONUS PROGRAM!<<<
You have no items in your shopping cart.
We stand behind our products and guarantee your satisfaction with every order. DoorShoppers.com promises to deliver high-quality products, in excellent condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise.
We are not responsible for any labour costs which occur as a result of the installation of wrong or defective parts. In addition, we are not responsible for lost shipments; you must file a lost shipment freight claim with the respective shipper.
Damaged items due to improper packaging or mishandling will not be refunded. Packages with obvious damage will be refused.
Returned items are subject to a restocking fee based on the original purchase price, unless defective. Restocking fees range from 15%-30% , depending on the manufacturer.
IMPORTANT: ALL MADE TO ORDER ITEMS ARE NOT RETURNABLE! Please contact us before your purchase if you are uncertain about the return policy pertaining to a particular DoorShoppers.com product.
You can cancel (an) order(s) if shipment has not yet taken place; to do so, please call us. Once shipped, an order cannot be cancelled - you will have to process a general return.
For items damaged during shipping, please file a claim with the shipping company. If a product is defective, the manufacturer’s warranty will apply.
We will do our best to help you through this process but it is important to follow the guidelines listed below. Understanding and following these will help to speed up this process, so that we may resolve the matter as quickly as possible.
You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if the product is defective or the wrong item was shipped. Returns without a RGA number clearly visible on the package will be refused. Items returned directly to the manufacturer without our authorization will not be refunded. Items received past the return period, plus reasonable shipping time, may not be processed. Returned items must be shipped in the original product packaging.
We will do our best to process your return quickly. We will notify you via e-mail of your refund once we have received and processed the returned item. Refunds will be credited by cheque. Shipping charges are not refundable, unless the product that you’re returning is defective or damaged. Taxes and duties on shipments are fully refundable.