DOORSHOPPERS / 2319880 ONTARIO Inc.

WARRANTY INFORMATION, EXCLSUIONS, AND WARRANTY CLAIM PROCEDURE

Limited Warranty Applicable to: Exterior Door Systems and Components

Doorshoppers (the “Seller”) guarantees all products to be of high-quality material and workmanship. All goods are designed and built to high industry standards and are warranted pursuant to the terms of this document. 

This warranty applies to goods released by the Seller after March 1, 2024 that are installed in residential homes in Canada and the United States of America and supersedes any and all prior published warranties.

THIS WARRANTY IS NOT TRANSFERABLE.

THE RESIDENTIAL WARRANTY IS GRANTED ONLY TO THE ORIGINAL PURCHASER OF THE PRODUCTS AND THE FIRST OWNER OF THE RESIDENTIAL HOME WHERE THE DOOR WAS ORIGINALLY INSTALLED. THE MULTI-RESIDENT WARRANTY IS GRANTED ONLY TO THE OWNER OF THE HOME OR BUILDING IN WHICH THE PRODUCTS HAVE BEEN INSTALLED AT THE TIME OF INSTALLATION (AND ITS BUILDER AND CONTRACTOR).

Subject to the terms stated herein, the Seller warrants that the products listed below (“Products”) will be free from manufacturing defects in material and workmanship from the original date of release by the Seller until the end of time periods outlined below.

Lifetime: Door Frame (PVC Composite Jambs + Threshold).

25 years: Fiberglass Door Slabs (unfinished fiberglass door slabs are excluded from the warranty coverage).

10 years: Steel Door Slabs.

5 years: Insulated Glass (1” in Overall Thickness).

1 year: Factory Finished Lite Frame other than PVC.

No Warranty: Processed (painted) PVC Lite Frames.

1 year: Multipoint Locking System and compatible Locking Hardware.

3 years: Pull Handles.

2 years: Paints and Stains.

                “Lifetime” warranty refers to and is valid if the original owner occupies the premises where

                 Products were installed.

                 Installation of a storm door voids the entire warranty. 

Pre-Hung Door Units are subject to this warranty for the relevant components (slab, glass, frame and finish) and may be subject to additional warranty terms if provided in writing with the pre-hung units. The Seller does not warrant the hardware or the frame of a pre-hung unit unless specified in the warranty materials that accompany the unit.

Prefinished Products: Subject to the terms of this warranty, the Seller warrants that its factory finishes (paints and stains) will not peel, chip or crack due to a manufacturing defect. The warranty term is from the date of the Seller’s release date until the end of the period listed above. A primer coat is not a finish and is not warranted by the Seller. The Seller does not warrant any finishes that are applied by other parties nor does warrant that a particular finish will adhere to its primer coat.

WARRANTY HOLDER CLASSIFICATIONS:

Residential Warranty Holders: If the Product is installed in (i) a new residential home and the first occupant owns the home or (ii) an existing owner-occupied residential home, and in each case, at the time of installation such owner is also responsible for Product replacement, then that owner is a Residential Warranty Holder.

Multi-resident Warranty Holder: If the Product is installed under conditions in which no one qualifies as a Residential Warranty Holder as described above, then the warranty holder is the owner of the home or building in which the Product has been installed at the time of installation (and its builder and contractor). That owner is classified as a Multi-resident Warranty Holder.

WARRANTY EXCLUSIONS:

1. Improper installation, storage, acre, handling or finishing, including, without limitation, a failure to follow the instructions set forth below, that accompany the Product. 

2. Failure to proper maintain the Product.

3. Exposure of the Product to chemicals, acid or fumes, air pollutants, such as acid rains.

4. Damage caused by improper handling, storage, abuse, vandalism, misuse, impact by foreign objects, acts of God, fire, explosions or other casualty.

5. Damage caused by sunlight, water, or extremes of heat and/or humidity.

6. Any damages resulting from air and water infiltration during severe weather conditions.

7. Any failure of the structure/building/foundation into which the Products is installed.

8. Product that is stored or installed in buildings that have wet plaster or cement or where HVAC system are not operating and balanced.

9. Any Interior Product installed in any exterior application.

10. Any improper alterations done to the Product.

11. Locksets, hardware or other components of the Product system that are not provided by the Seller.

12. Any finishes not factory applied by the Seller (primer coating is not a finish).

13. Variations in color or texture in any pre-finish coating.

14. Normal wear and tear or natural weathering of surfaces.

15. Slight expansion or contraction of the Product’s panels, jambs and slabs due to varying environmental conditions changes is considered normal and not a defect.

16. Structural integrity issues caused by improper installation of hardware or improper sizing of the slab.

17. Damage or poor product performance resulting from the installation of product in a condition that exceeds product design standard or certified specifications and or does not conform to applicable building standards.

18. Any alteration to a fire or other rated door is not permitted.

19. Any warp, size or squareness within the tolerances specified below.

20. Acts of God.

PERMITTED TOLERANCES:

1. Size: Width, height and thickness +/- 1/16".

2. Squareness: +/- 1/8" measured corner to corner across the diagonal plane.

3. Warp: No more than 1/4" of warp as measured across the plane of the slab.

STORAGE, CARE AND HANDLING INSTRUCTIONS:

The instructions below are highlights of certain storage, care and handling instructions to be followed:

1. When doors are received, they must be inspected immediately for quality, including correct size, machining, and other specifications (custom and non-custom) and finishing (if factory finished).

2. Buildings where humidity and temperature are controlled provide the best storage facilities.

3. Warping and oil-canning may occur, depending on the season and relative humidity, until the doors become conditioned to the humidity and temperature of the building.

4. Deliver doors to the site after plaster, drywall or cement is dry to avoid excess moisture.

5. Keep the doors away from direct sunlight and sources of extreme heat, cold or humidity.

6. When storing door slabs, keep the doors stacked horizontal and fully supported on a level surface, do not lean the doors vertically against a wall or other structure.

HOW TO FILE A CLAIM:

If the Buyer suspects a defect in material or workmanship which may justify a warranty claim, the Buyer is advised to send the below information to the Seller’s production email at “service.thermoluxe@gmail.com”:

a) email subject line: Warranty Claim;

b) buyer’s name and complete address;

c) attached clear digital pictures of a suspected warranty defect(s) accompanied by the overall picture;

d) detailed description of the issues.

REMEDY AND LIABILITY LIMITATION:

If a warranty issue is detected during the applicable warranty term, the Seller, in its sole discretion, will supply parts and/or items to remedy a defect(s) or provide a replacement door or will refund the original purchase price paid to the Seller for the door (subject to significance and substantial performance.) The remaining warranty term for any replaced or repaired door will run from the date of the original door warranty. The Seller will not be liable for any labor, rehanging charges, painting/staining, any consequential damages or other costs under this warranty.

THE SELLER’S MAXIMUM LIABILITY IS LIMITED TO THE AMOUNT OF THE ORIGINAL PURCHASE PRICE PAID TO THE SELLER. THE SELLER IS NOT OBLIGATED AND THIS WARRANTY DOES NOT COVER THE COSTS OF LABOR, INSTALLATION OR FINISHING FOR ANY REPLACEMENT DOOR. THIS IS THE SOLE WARRANTY GRANTED TO ANY PARTY AND THERE ARE NO OTHER WARRANTIES GRANTED, EXPRESSED OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY. MOREOVER, IN NO EVENT WILL THE SELLER BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Your rights may vary based on the laws in your province or state. If your province or state does not allow the exclusion of implied warranties, the length of any implied warranty shall be one year or the shortest time in excess of one year permitted under the applicable law. Similarly, if your province or state does not allow the exclusion of consequential, incidental or special damages, this limitation will not apply. 

No representative of Doorshoppers or any of its dealers or distributors has authority to modify this warranty or assume for Doorshoppers any additional liability or responsibility in connection with this warranty. Only an authorized employee of Doorshoppers may vary the terms.