Shipping Policy
At DoorShoppers we are dedicated to providing you with timely and reliable services. Freight (cargo) providers are selected on an individual basis to best accommodate your needs. Delivery times vary. If you are not at home to accept the delivery, a delivery notification with further details will be issued to you.
FREQUENTLY ASKED QUESTIONS
GENERAL INFORMATION
MANUFACTURING LEAD TIME, SHIPPING AND RETURN POLICIES: All of our doors are made to order and we aim to ship them within 6-9 weeks, depending on the complexity of work and our current manufacturing capacity.
In-transit times vary. An estimated delivery time will be provided to you, once the order has been shipped and picked up by the freight company.
We focus on making the shipping/delivery process as hassle-free as possible. Pre-hung door systems are bubble wrapped with added security (can include styrofoam, lumber dividers, etc.) and packed in plywood crates. Please note that certain provinces and states in close proximity to Toronto, Ontario (Canada), can allow for a simplified packaging as directed by the freight company.
We offer curbside residential deliveries with a liftgate service in most locations. Depending on the door size, liftgates may not be available at the time of delivery. If this is the case, the crate will not fit on a liftgate platform and our freight provider will not be able to book a liftgate service at the time of booking the shipment.
In case we cannot book a liftgate due to size limitations, and the carrier is unable to provide it, the consignee needs to arrange enough manpower to help unload the order from the truck at his/her expense.
SHIPMENTS BOUND FOR THE UNITED STATES OF AMERICA: before we can ship an entry door to your destination in the United States, we will contact you to request either your SSN or Tax ID for customs clearance.
It is a U.S. government requirement that consignees of freight shipments must provide their SSN/Tax ID. You can read more about this requirement here:
https://help.cbp.gov/s/article/Article-314?language=en_US
If you do not wish to disclose your SSN or Tax ID to Doorshoppers directly, you will have to contact our customs broker. Please inquire about our customs broker’s contact information beforehand.
IMPORTANT: NO ORDERS CAN BE SHIPPED UNTIL EITHER WE OR CUSTOMS BROKER RECEIVE(S) YOUR SSN OR TAX ID.
Flat shipping rates apply. All orders are shipped to all states in the United States of America and all provinces and territories in Canada.
SHIPPING LOCATIONS AND RESTRICTIONS: Currently, we are offering standard ground shipping service within Canada and the United States only.
If your shipping destination is within the Canadian territories (Yukon, NWT, or Nunavut) or within remote states (Alaska or Hawaii), please contact us for any changes in freight rates. Air transportation is available only to the Territories (Yukon, NWT and Nunavut) and remote locations (Alaska and Hawaii) where ground shipping is inaccessible.
Some geographic service restrictions apply. In certain remote locations, delivery will be made to the carrier’s nearest hub location from the shipment’s destination address. Customers will be notified when shipments are available for pick-up.
Deliveries can only be made to locations with a street address or rural route address with a postal code.
We cannot deliver to a P.O. box.
ORDER TRACKING: We ship all doors as LTL using various freight carriers assigned by our freight broker. Carriers use their own internal tracking systems,which may or may not be accessible for a real-time shipment tracking. In any case, we will be able to give you an ETA and a shipment status update upon your request by contacting our freight broker and requesting this info on your behalf.
Please be advised, that you will always be contacted by the carrier at least 1 day prior to delivery for all arrangements regarding the final delivery procedure.
ACCEPTANCE OF SHIPMENTS: As a consignee, you are responsible for a full and thorough inspection of the crate BEFORE signing the Proof of Delivery (POD) document in the driver's presence.
If you find any damages and still decide to accept the freight, it must be very clearly stated in writing on the POD that there is damage - there is no such thing as too much detail.
DO NOT SIGN for a shipment that is damaged without noting the damage and notifying the delivery driver.
IMPORTANT: If the crate is intact, the POD is signed, and the driver leaves, you MUST open the crate and inspect the door as soon as possible. If you discover any damages, you need to take high resolution pictures and report the damage to both Doorshoppers and the carrier within 24 hours of delivery.
DAMAGES: You have the right to refuse a damaged crate/shipment if it has major and visible damage(s). In this case, do not sign the paperwork and do not accept the delivery. The issue(s) will be referred to further evaluation and investigation.
Note any damage on the delivery receipt when refusing the freight.
Please take good quality pictures of the damage(s).
Obtain or make a copy of the delivery receipt.
CANCELLATIONS: You cannot cancel the order and shipment of custom made doors due to its custom-made nature.
