Shipping Policy

At DoorShoppers, we are committed to delivering your orders efficiently and reliably. We carefully select freight carriers on a case-by-case basis to best meet your delivery needs. Delivery times may vary depending on your location and order specifications. If you're not available at the time of delivery, the carrier will leave a delivery notice with instructions.

General Information

Manufacturing Lead Time, Shipping & Return Policies

All doors from DoorShoppers are made to order. Production typically takes 6 to 9 weeks, depending on the complexity of your order and our current manufacturing schedule.

Once your order is complete and handed over to the freight carrier, you will receive an estimated delivery timeframe. Transit times vary by region.

We aim to make the shipping process as smooth as possible. Pre-hung doors are securely packaged with bubble wrap, additional padding (such as styrofoam or lumber dividers), and placed in plywood crates. For destinations near Toronto, Ontario, simplified packaging may be used based on the freight company’s discretion.

Delivery Services

We provide curbside residential delivery with liftgate service in most areas. However, very large crates may not fit on liftgate platforms, and in such cases, the freight carrier may be unable to offer liftgate service.

If a liftgate is unavailable due to size restrictions, the recipient must arrange adequate manpower to unload the crate from the truck—at their own expense.

U.S. Shipments – Customs Requirement

For shipments to the United States, U.S. Customs requires the consignee to provide either a Social Security Number (SSN) or a Tax Identification Number (Tax ID).

You can read more about this regulation here.

To comply, we will contact you to collect this information before shipping. If you prefer not to share your SSN or Tax ID directly with DoorShoppers, you may instead provide it to our customs broker. Please contact us in advance for broker details.

Note: No order can be shipped to the U.S. until this information has been received either by DoorShoppers or our customs broker.

Shipping Coverage & Restrictions

We ship to all provinces and territories in Canada and all states in the U.S., using flat shipping rates.

Standard ground shipping is available in Canada and the continental U.S. For remote destinations such as Yukon, NWT, Nunavut, Alaska, and Hawaii, please contact us regarding applicable freight rate adjustments. In such regions, air transport may be used where ground service is not feasible.

In certain remote locations, deliveries may be made to the nearest freight terminal rather than the specified delivery address. Customers will be notified when shipments are ready for pickup.

We can only deliver to addresses with a valid street or rural route address and postal/ZIP code.

Note: We do not deliver to P.O. Boxes.

Order Tracking

All shipments are sent via LTL (Less Than Truckload) freight carriers. Tracking capabilities may vary by carrier. While real-time tracking may not always be available, we will provide estimated delivery times and updates upon request by coordinating with our freight broker.

Carriers will contact you at least one business day prior to delivery to arrange final delivery details.

Shipment Acceptance

Upon delivery, you must inspect the crate thoroughly before signing the Proof of Delivery (POD). If you notice any damage but choose to accept the shipment, be sure to clearly note all issues in writing on the POD—the more detail, the better.

Do not sign for a damaged shipment without making a note of the damage and informing the delivery driver.

If the crate appears intact and you sign the POD, you must open and inspect the door immediately. If damage is found:

• Take high-resolution photos.

• Report the issue to both DoorShoppers and the freight carrier within 24 hours.

Damaged Shipments

If the shipment arrives with visible or significant damage, you have the right to refuse the delivery. Do not sign the paperwork. Make detailed notes on the delivery receipt and take clear photos of the damage.

Be sure to retain or request a copy of the delivery receipt for your records. The issue will be evaluated and investigated promptly.

Order Cancellations

Due to the custom-built nature of our doors, orders cannot be canceled once placed and in production.

If you have further questions, feel free to contact our customer support team. We're here to help ensure your experience is smooth and satisfying.